Privacy Policy

DrM, Dr. Mueller AG places great importance on protecting your personal data. We conduct our business in full compliance with applicable data protection and data security laws.

1. Overview of Data Privacy

General Information

The following overview explains what happens to your personal data when you visit our website. Personal data refers to any information that can identify you personally. Detailed information on data protection can be found in the sections below.

2. Data Collection on Our Website

How Do We Collect Your Data?

We collect personal data (e.g., name, address, telephone number, email address, or other identifying information) only when you provide it voluntarily, for example, by completing a contact form or downloading documents.

You may visit our website without providing personal information unless a specific function requires registration.

Some technical data (e.g., browser type, operating system, access time) is collected automatically by our IT systems when you visit our site.

What Do We Use Your Data For?

Part of the data is used to ensure proper website functionality. Other data may be used to analyse website usage to improve our services.

Your Rights Regarding Your Data

You have the right to request information, free of charge, about your stored data, its origin, recipients, and purpose. You may also request correction, restriction, or deletion of this data.

Please contact us at [email protected] for any privacy-related requests. You also have the right to lodge a complaint with the competent supervisory authority.

Cookies

Our website uses cookies, small text files stored on your device, to collect technical data. This information cannot be used to identify you personally and may include browser type, operating system, previously visited domains, number of visits, or average time spent on our site.

We use:

  • First-party cookies (for session management and personalization)
  • Third-party cookies (for statistical analysis and trend tracking)

Cookies help us improve our website performance, tailor content, and analyse usage trends. Third-party cookies are processed only by authorized analytics providers on our behalf and are not shared elsewhere.

Most browsers allow you to manage or block cookies. However, some website functions may not work properly without them. Cookies essential for electronic communications or core site functions are stored based on Art. 6 (1) (f) GDPR.

Server Log Files

The website provider automatically collects and stores the following information in server log files, transmitted by your browser:

  • Browser type and version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address

This data is not merged with other data sources and is processed under Art. 6 (1) (f) GDPR to ensure website functionality and security.

Contact and Download Forms

When you submit a contact form or download materials, we collect the data you provide, including your contact details, to respond to your inquiry or provide additional information. We will not share this data without your consent.

Processing is based on Art. 6 (1) (a) GDPR, and you may withdraw your consent at any time by emailing [email protected].
Data is retained until you request deletion or withdraw consent, unless longer storage is required by law.

FundaBot Chat Assistant

Our website features FundaBot, an AI-powered chat assistant developed and operated by DrM, Dr. Mueller AG. The chat allows visitors to obtain information about our products, processes, and services, or to request contact with a DrM expert.

When you interact with FundaBot, only the content of your messages is processed to provide relevant answers and support. In addition, limited technical metadata (such as browser type, timestamps, and approximate location inferred from your IP address) may be processed solely to ensure the proper operation, security, and performance of the service.

FundaBot uses a session cookie to restore the chat history during your visit or within a limited period afterward. This cookie does not contain any personal information and exists solely to maintain the continuity of your conversation.

All chat communication data is transmitted via secure, encrypted connections and stored on encrypted servers managed by DrM. User interactions remain anonymous unless you voluntarily choose to provide identifying information, such as your name or email address, for follow-up contact. If no such information is provided, you remain unidentifiable to us.

We do not share chat data with third parties for marketing, analytics, or any other purpose. Chat records and cookies are retained only as long as necessary to handle your request and ensure service quality, after which they are deleted or anonymised in compliance with applicable data protection regulations.

3. General and Mandatory Information

Data Privacy

We treat your personal data confidentially and in accordance with statutory data protection regulations and this policy.

Please note that Internet data transmission (e.g., email) may have security risks, and complete protection from third-party access cannot be guaranteed.

Withdrawal of Consent

You may revoke your consent to data processing at any time. Prior processing remains lawful.

SSL or TLS Encryption

Our site uses SSL/TLS encryption to secure data transmission. You can identify an encrypted connection by the “https://” prefix and the padlock icon in your browser’s address bar.

Information, Correction, Deletion

You may request access, correction, or deletion of your stored personal data at any time, as permitted by law.

4. Social Media

Sharing Content via LinkedIn, Facebook, or Twitter

Our website allows sharing content on social networks (LinkedIn, Facebook, X, etc.) via direct links. A connection to these platforms is only established when you actively click the share button.

User data is not transmitted automatically to social media operators.

5. Analytics and Third-Party Tools

Google Analytics

This website uses Google Analytics, a service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses cookies to analyse website usage. The data collected (including your truncated IP address) is typically transmitted to and stored on Google servers in the United States. IP anonymisation is activated on this website, meaning your IP address is shortened within the EU or EEA before transfer.

The use of Google Analytics cookies is based on Art. 6 (1) (f) GDPR, reflecting our legitimate interest in optimising our website and marketing.

You can prevent cookie storage via browser settings. For more information, visit the Google Privacy Policy.

6. Legal Basis

Data processing on our website complies with the EU General Data Protection Regulation (GDPR) and relevant Swiss data protection laws.